The mixer I received from Amazon had two defects. The bowl was jammed onto the base so tight that I had to use a rubber mallet to remove it. The cause was a burr on the stainless steel bowl thread . The paint finish on the base was nicked in several places and had been touched up with paint. A call to KitchenAid resulted in a great response. They sent me a new mixer from the factory and a free return vis UPS for the defective unit. New unit is perfect.Get more detail about KitchenAid KSM150PSER Artisan Series 5-Quart Mixer, Empire Red.
