I've always wanted a KA stand mixer, but never had the space for it. So finally after getting shelving for the kitchen, I decided to purchase one for myself as a Mother's Day gift. I debated between getting a refurb or a new one, and opted for a new one in Lavender (dh has had problems with refub products in the past).
On first inspection, the motor made very loud grinding and clacking noises and there was a gap at the rear left of the motor housing. KA said 8-10 hrs of use would take care of the noise, but they'd send another one right away.
I received the new one in a few days, and the metal KA band was loose and the ring around the revolving stem was crooked (causing a gap into the housing). The speed knob was also a bit "sticky". KA said they'd send one right away and I'm waiting for it to arrive.
Meanwhile, I've been using the first one to make cookies, brownies, cakes, and breads with no problems whatsoever, and the noises have lessened as KA promised. Kneading is now a breeze, and the shield/spout is great. My kids have been making cookies without needing my muscles for the last bit of mixing.
So, I think the mixer is great, but wish KA paid more attention to details. And they do have great customer service, being happy to replace the unit for any defect that I found. I hope the 3rd one will be perfect.
*** Received the 3rd mixer after requesting that it be inspected again before shipping. This one is fine -- no gaps, no loose pieces, no funny noises. I have no problems mixing double batches of 50% whole wheat breads (though now I'll have to find new ways to work out my arms!)
*** After almost a year, the mixer started making high-pitched rubbing noises and the "head-lock" occasionally sticks. KA sent a replacement with a couple of sharp paint protrusions and some rubber gasket sticking out under the band. Also, the paddle & dough hook were not burnished metal. Another one on its way.
** After ~7 replacements since original purchase, Kitchenaid has refunded me the purchase price on this mixer. There has been something wrong (cosmetic and function) with every one they sent me. I ended up purchasing their commercial model (KSMC50) since I've already invested money in attachments. So far, it's perfect. Possibly problems with quality control on the Artisan model. Regardless, customer service is exceptional.Get more detail about KitchenAid KSM150PSER Artisan Series 5-Quart Mixer, Empire Red.
