Okay. I am giving this review 4 stars because of the entire experience I've had since Christmas with this mixer.
I received this as a gift and I was happy to start using it promptly. The mixer itself is a sturdy item, weighing a considerable amount. I felt like it was a fairly high quality item. The mixer made cookies with no squabbles, and also made a cake with no issues.
After I made the cookies I decided to play around with the mixer to make sure it worked on all settings and all... then I realized that at times my mixer wouldn't work on the "stir" setting, and sometimes it would mix at the same level as "2". Other times when on "stir" it would work in bursts, making a horrible grinding noise not unlike when I first learned to drive a stick shift.
We called KitchenAid and the customer service person was very professional, very friendly, and sent us out a replacement that they said would take 2-3 weeks. THREE days later the new mixer was delivered.
The new mixer has a different "stir" speed that is consistent, is slower than speed "2", works well on all levels, and I am very satisfied with the mixer.
So overall, so far so good. I will update from time to time, as it's part of my New Year's resolution to use this mixer often :-)Get more detail about KitchenAid KSM150PSER Artisan Series 5-Quart Mixer, Empire Red.
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