I had previously owned a Kitchen-Aid Artisan mixer for many years and decided to buy a new one. I purchased a new Red Artisan Mixer 5 months ago. When I first used it, something just seemed to be wrong with it. The beater wouldn't go around on Speed #2 and was sluggish on other speeds. I thought maybe it would get better with use. It didn't get better - it got much worse and was completely useless. I got out my books and saw that Kitchen-Aid gave a one-year guarantee on the Mixer. I called their number, talked to a very nice representative and in one week - they had a new mixer delivered to my home by UPS. I was told to pack up the non-functioning mixer and UPS would call and come back and pick up the broken mixer. Everything worked out exactly as the Kitchen-Aid representative said it would. I am VERY PLEASED with their service department. I thought others would like to know of my experience obtaining a replacement for the broken mixer and of the truth in their one-year guarantee on the stand mixers.
Get more detail about KitchenAid KSM150PSER Artisan Series 5-Quart Mixer, Empire Red.
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