I ordered this for my wife as an x-mas gift. I normally wouldn't have given an appliance as a gift but she really wanted one and suggested it. Thinking it would be similar in quality and reputation as one her mother and grandmother had, we were both disappointed.
After getting the mixer out of the box and cleaning the bowl and mixing attachements, we put in a couple of eggs and added the wisk attachment. The recipe called for beating the eggs before other things went in. When we turned on the mixer it had a very loud squeaking noise. It sounded horrible and hurt our ears. We tried it at different speeds but got the same results. It sounded like metal scraping against metal without anything to reduce the friction.
Kitchen Aid was great at sending us a new one. They had me hold the phone to the mixer while I turned it on. I told the lady from Kitchen Aid that I was shocked but she took it in stride and said that it happens often.
The new mixer arrived 6 weeks later. They were back-ordered on all colors. We ended up getting a color that my wife didn't really want in order to get it sooner. The new mixer doesn't squeak when you turn it on but it does make a horrible grinding noise at the two lowest speeds. It seized up 30 seconds later without mixing a single recipe.
I know that a lot of people love these mixers based on their previous reputations. My advice to you would be to keep the receipt as you'll likely be returning it. Also note that Kitchen Aid is known to post reviews here in favor of itself. Be wary of reviewers who refuse to post under their real name. I'm a real customer, not an employee being paid to write reviews.
What a disappointment!!Get more detail about KitchenAid KSM150PSER Artisan Series 5-Quart Mixer, Empire Red.
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