The mixer was not packed properly - there was no outside box and there was a large hole in the box it came in. A replacement was to have been sent, which I never received. I returned the mixer for a full credit refund. (I have been told to expect a full refund.) I have always had good luck with ordering books and music from Amazon, but I will never again order other types of products. The only thing that worked smoothly with this transaction was the receipt of the return sticker!Get more detail about KitchenAid KSM150PSER Artisan Series 5-Quart Mixer, Empire Red.
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